VeriShow 4.4 | Release notes VeriShow 4.4 introduces the first of several localization options, ability to limit the number of concurrent sessions per agent and bug fixes. VeriShow Platform in other languages The VeriShow platform is now available in Hebrew. Currently, the actual session area (e.g. chat, audio and video, content sharing) is localized to Hebrew for the customer and agent. We are in the process of providing additional localization options to support more languages, [...]

The world has been steadily moving towards on-line and mobile commerce, and away from direct person-to-person interaction for several years now. No longer do companies, large or small, need to have a bricks and mortar storefront presence to promote and sell their goods and services. And while this movement has enabled many businesses to reduce their overhead, in many ways it has made it somewhat more difficult “close the deal”. Buyers tend to make decisions [...]

We’ve just released an update to the VeriShow platform, which covers bug fixes, support for the Metro browser and various bug fixes. Main updates Improved audio and Flash Player 11 – VeriShow now requires agents and visitors to have Adobe Flash Player 11+ installed. This enables us to utilize a new audio encoder, which contributes to a higher quality audio conversation! As the majority of users already have Flash Player 11, it is unlikely that [...]

Every business transaction contains a set of small-scale customer decisions and considerations. In a perfect world, your business would have control over every decision or could at least influence them to some degree. During a sales call, for example, your sales rep can ask the prospect why they’re reluctant to buy. If the prospect cites costs, the sales rep can potentially work with them. But once this discussion ends, and the prospect sits down with [...]

VeriShow 4.3 | Release Notes We just released VeriShow 4.3. This new release includes significant improvements to the chat, availability of chat transcript, improved usability when sharing content and more! Attractive and more user-friendly chat In our efforts to improve the look and feel of the product and user experience, the follow is now available: New look and feel! The chat now consists of the popular balloon-style chat Ability to upload the agent’s picture – [...]

VeriShow 4.2 | Release notes Release 4.2 offers additional capabilities to help your agents to actively increase conversion rate by focusing their attention on prospects most likely to convert.  Additional improvements include improved usability via the inclusion of additional audible alerts, and a number bug fixes. The new “stars” ranking system VeriShow now includes the ability to monitor visitors on your website in real-time. Each website page that is tagged with VeriShow code or has the [...]

Online personal customer service has become increasingly important in building long term relationships with customers and increasing overall companies’ ROI. Experts agree that in today’s competitive environment, every interaction the company has with a prospect or a customer has to be a good experience not only to build loyalty, but also to avoid negative feedback that dissatisfied customers may spread through social networks. Self Service & Call Centers aren’t Enough for the Online Customer In [...]

There are many ways to provide customer support and many tools that can be used simultaneously. These tools are complementary and helpful and it’s worth examining how they work and what benefits they bring to effective customer service management. Customers are seeking multi-channel contact. They want to be plugged in: on the web, via their PCs, smartphones, or tablets. They want to be able to use voice or SMS, or log onto web sites, social [...]

Would you like to view VeriShow’s website in other language than English? This is now possible, allowing you to choose between languages like French, Spanish and German among others. Simply go the the upper left corner the webpage, click the language drop-down menu and make your choice. A look at the website’s new translation option Don’t have a VeriShow account yet? Sign up for free and you can try VeriShow now! Questions? If you require further [...]

Fresh, New Design! VeriShow’s official website has been just redesigned with a new, updated fresh look! The site still has an effective and user-friendly experience and has drop-down menus for navigation. Take a look at the different sections and enjoy the new look and feel and content. This new design is now also compatible Android smartphones and tablets and iOS’ iPhones and iPads. VeriShow’s fresh new homepage, featuring an interactive slideshow The features section interactively showcases [...]

We’ve updated the invitation page with a fresh look and feel. This page is presented to a client when an agent invites him/her to a session (e.g. through clicking Invite and sending an email to a customer or sending a direct link). The newly designed invitation page To make changes you want to your invitation page (e.g text, background color, footer), sign in to your account, go to Account Admin > Join a Session Page. [...]

VeriShow 4.1 Release Notes We are happy to announce a new VeriShow release 4.1, which includes exciting improvements and features. This release introduces an important compatibility with HTML5, which means that visitors who do not have the required Flash version installed on their browser will still be able to chat and see shared content. The following describes this release in further details. Main improvements and features   HTML5 Compatibility Up until now, VeriShow required Flash [...]