Jul
21
2014

New ‘Groups’ feature in VeriShow’s new release

Agents pictures now available in VeriShow's Live Help button

VeriShow 4.9.6 | Release notes This version of VeriShow includes an important new feature called ‘Groups’ that allows agent segmentation. In addition, this release includes various bug fixes. Groups: Segment Agents, Calls and Sites The newly address groups feature allows the separation of tracking (monitoring of visitors) and buttons per group of agents. Some of the feature’s highlights: Create groups of agents – the backend now allows you to define groups and add agents to [...]

Jun
9
2014

New Visitor’s Camera app, Improved Video Chat and More!

agent_video_chat_verishow

VeriShow 4.9.5 | Release notes This new VeriShow release includes improvements to audio/video chat, a new app called ‘Visitor’s Camera’ and various bug fixes. Updates to Audio/Video Chat The following improvements were made with regard to video chat: Echo cancellation – we have optimized echo reduction in non-WebRTC video chats – this applies to when using speakers, rather than a headset and is particularly noticeable in higher volume levels Improved video quality – we have [...]

Apr
28
2014

Security Enhancements, Video Chat Improvements and More!

VeriShow's Security Graphic

VeriShow 4.9.4 | Release notes A new VeriShow release is out, which includes improvements to the platform’s security,  improvements to WebRTC audio/video, mobile support for Content Sharing in VeriShow within partner integrations, and bug fixes Enhanced Security The VeriShow platform has gone through various security enhancements at infrastructure and application level, due to the nature of these enhancements details will not be provided. You will notice we’ve added Captchas to forms, which will require you [...]

Mar
17
2014

New Share Videos App and other Enhancements

An app that lets you view a video in real time with a customer, pause and annotate.

VeriShow 4.9.3 | Release notes This new version of VeriShow includes a new app, various improvements and bug fixes. New Share Videos App A new Share Videos app is now available to the agent in the main menu. When clicked, it is possible to share previously uploaded videos (in the VeriShow account go to Account Content > Manage Videos). Videos can be played in synchronization, paused and annotated by the agent and customer. The ability [...]

Feb
10
2014

Improved Mobile Look & Feel & New Content Sharing

Mobile Interface.

VeriShow 4.9.2 | Release notes This new release includes the addition of real-time content sharing with mobile visitors, improved mobile chat and various other other enhancements. Improved Chat & New Content Sharing in Mobile The support for browser-based mobile interaction has been enhanced as follows: Agent & Customer content sharing in mobile – the agent can now share content with mobile / tablet visitors and annotate it using the Share File app. The agent can [...]

Dec
29
2013

Improved WebRTC Video Chat & Mobile Chat

WebRTC Logo

VeriShow 4.9.1 | Release notes In this new release that comes out just before the new year, we made improvements to WebRTC-based audio/video chat, to our browser-based mobile chat and carried out various bug fixes. Improved WebRTC WebRTC is currently supported in Agent/Customer Chrome to Chrome interactions – WebRTC provides superior audio and video chats with high quality picture, sound and low latency. We’ve made technical as well as user experience improvements to audio and [...]

Dec
4
2013

How to Use Video Chat and Co-browsing to Increase Sales?

co-browsing

The subject of video chat and co-browsing for customer service is becoming popular by the day. This is probably thanks to Amazon’s Mayday service that raised the standards for digital online support. This type of service however requires companies and service providers to be prepared with regard to various best practices, which are described in this article. How to use Video Chat?: Although many use video to interact with friends and family and occasionally in [...]

Nov
20
2013

Live Video Help – Like Amazon’s But for Everyone Else

1.chat_video_website3

Three weeks ago, Amazon launched the ‘Mayday’ button on their Kindle HD tablets.  With a single-click, users can spontaneously video conference with a remote customer service representative to answer questions and to solve problems. Winds of change in online customer service New winds are blowing in the area of online customer service.  It is as if a renaissance of old personal customer service the way we knew it prior to the Internet era is reemerging.  [...]

Nov
17
2013

Improved Co-browsing and Stability

verishow-icons_browser

VeriShow 4.9 | Release notes A new release of VeriShow is out and includes an improvement to our co-browsing, stability and bug fixes. Co-browser improvements A few improvements were made to the co-browser and include: Major user experience improvement in the co-browser version in the LivePerson integration – In previous versions the co-browser at the agent side was opened in a new window which meant that the agent had to chat in one window and [...]

Oct
16
2013

Why is Co-browsing the Ultimate Live help Service?

man_shopping

Co-Browsing. It’s not a term you hear very often. In this post we’ll investigate just what co-browsing means, and some of the benefits that your company can potentially derive from the technology – both in terms of sales and customer support. According to Wikipedia, Co-browsing is defined as “…the joint navigation through the Internet by two or more people accessing the same web pages at the same time.” Co-browsing differs significantly from some other technologies, such [...]

Oct
8
2013

Superior Audio/Video Quality & New Features Added

High Quality Audio/Video Chat in VeriShow

VeriShow 4.8 | Release notes We’ve just released a new version of VeriShow, which includes quite a few new features and improvements. Most notably, we’ve added support for WebRTC for high quality audio/video chats. Details on this new version and recent additions below. High Quality Audio/Video Chat in Chrome/Firefox We’ve now added support for a new peer-to-peer technology called WebRTC. When the agent/visitor are using either Chrome or a recent version of FireFox (ver. 23+), [...]

Sep
30
2013

Mayday, Mayday, Mayday!

live_video_help

Amazon has just released two new models for Kindle Fire HDX. As Wired magazine reports, the most interesting feature of those is actually a live support feature (called Mayday). This feature enables the customer to see the agent, talk to him or her and share the customer’s tablet screen and in real-time. The Amazon support staff can provide live support using the in-built feature, can guide the visitor on their tablet, answer questions and can [...]

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