Today we released a new version, which includes various bug fixes, shorter registration for new users, a new welcome window on login and a new integration section. The latter two are described in further detail below. New Welcome Window Once you log in, you will now see that a new window appears. We added it for quicker access to common and important actions. It allows to easily start a session, upload content, install the VeriShow dashboard, [...]

Have you noticed? All of VeriShow’s integrations have recently been put together in one place, in a new Integrations section. This makes it easier for users to learn how to integrate VeriShow’s call button into platforms such as Facebook, WordPress and eBay… If you have a Facebook presence, you can use the Live Help app to communicate with your clients using live chat, video conferencing and real-time content sharing. To provide live help to your eBay web-visitors and demonstrate your [...]

VeriShow’s Chat Translator app allows you to chat to visitors who don’t speak your language! Simply choose your reading/writing language, and the typed text and text you read will be translated automatically to your language. The look, feel and user experience of the application’s interface have been improved, so costumers and live help representatives can now enjoy a better looking and easier-to-use app. In the example below, you can see an English-speaking live help agent [...]

VeriShow’s new version includes a re-designed toolbar that is found in various VeriShow apps, as can be seen above. The new toolbar includes: New icons – improved look & feel Re-organized – improved usability Separate drawing tools – allow to access different geometric shapes with one click Uses vector graphics – look great at different resolutions in the LivePerson integration Have an account? Give the new toolbar a go! No account? Try VeriShow for free [...]

An agent can now add a signature box to a document, allowing the visitor to then sign it electronically. The video below shows a demonstration of the feature, in the VeriShow for LivePerson platform.

As part of the recent 3.0 release, we added the Visitor’s Doc application. It allows visitors to upload and share a file with an agent. The video below shows a demonstration of the application, in the VeriShow for LivePerson platform.

We are very pleased to announce the release of VeriShow.com version 3.0. This is the most comprehensive release yet, with over 150 improvements, modifications and fixes. We are really proud of it and we know that you will appreciate the enhancements and the ease of use. Many of the 150 changes are under-the-hood. However, I want to specifically mention 4 improvements that are a direct result of your feedback and that we know you will [...]

For a pharmaceutical representative, the sales process should be straightforward. By the time a new drug comes onto the market, it has undergone discovery, development, testing and vetting by a federal agency. The research and development process for drugs is so extensive; the rep. who sells these products is armed with significant data from trials and studies. “This is the drug, this is what it does, and this is why your patients need it.” What [...]

It’s November, everyone. As we always, let’s recap on the five best customer service shout outs on Twitter in the past month. These are real people talking about the benefits they’ve seen from either employing or interacting with engaging, real-time (and hopefully multimedia-friendly!) online customer service. How much more proof do you need? Companies that are not only reacting to customer demands, but also anticipating and satisfying online shopping preferences, see greater customer loyalty, increased [...]

VeriShow is for everyone. From the beginning, our vision has been to enhance chat and improve sales and service capabilities for e-businesses of all kinds. To fulfill that vision, we’ve made VeriShow easy to access and easy to use, without downloads and in concert with other popular Web technologies. Our recent addition to Joomla’s open source content management system (CMS) is one more step in our journey to put VeriShow in reach of any organization [...]

This week at ad:tech New York, VeriShow is on the floor at booth number 1437, discussing what marketers can expect in the next year to enhance their customer support and sales tactics with live chat on their website. Most online marketers know that they can improve sales, website conversion and customer service through live chat, but have yet to realize the potential in offering real-time content sharing, audio and video capabilities as well. Further, when [...]

Zendesk says its company goal is to, “fully democratize the help desk, making it possible for any company small or large to provide superior customer service.” What a mission. Here’s another Web-based company making online customer service a pleasure, not a pain. With such a core principle in common, it makes sense that VeriShow integrates with Zendesk. Now, our joint users can share content with their customers in real time while conducting a multimedia live [...]