Apr
7
2015

Should You Offer Video Chat as Part of Your Customer Service Approach?

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Overview In the following write up we will try to answer this question by providing information about the state of the industry (early 2015) and by taking into consideration human behavior patterns, market trends and needs.   Good video chat interaction requires good trained agents that understand the tool and like personal interaction with customers.  There are a lot of benefits from personal engagement, yet video chat is recommended only to the ones that can […]

Mar
29
2015

Free Chat and New Price Plans

VeriShow's new pricing

VeriShow 5.4 | Release notes We are happy to announce a new pricing plan as of this release, which includes a free plan, a basic one with web to phone option and a comprehensive one. Free Chat and New Plans We have introduced a new pricing plan. The following summarizes the new plans available: Free – A free account that allows live text chat functionality for up to three agents! Basic – NEW – Web to Phone and […]

Mar
5
2015

Enhancing Communication Using Video Chat from VeriShow

Verishow

VeriShow’s video chat products can be used by remote customer support teams for more effective communication that helps resolve customer issues quickly and efficiently, saving time and money for the organization while helping to retain customers because of the better quality of service provided. Product Specifications The video chat feature is easy to integrate with the website and can be initiated by the customer by clicking on a button. Alternately, the agent can also initiate […]

Mar
2
2015

Increasing Online Sales Using Co-Browsing

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Online sales begin with online marketing to ensure that customers visit the website. Once that happens, the customer needs to be persuaded to make the purchase. This typically happens with great sales copy. However, sometimes customers are unable to find the product they need, what additional product specifications, need help filling in forms, or need help with placing the order. In such cases, the sale does not happen unless the customer receives the assistance they […]

Feb
23
2015

Choosing the Right Co-browsing Technology

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 Introduction Over the past year there has been a growing interest in adding co-browsing capabilities as a tool to help providing a better online customer service. Co-browsing in this context means browsing the very same web page together with another person. Contrary to screen sharing functionality where the representative or the customer would be sharing their entire desktop, in the case of cobrowsing, only activities within the browser are shared.  That is a great benefit […]

Feb
22
2015

New! Phone Bridge and Web to Phone Options

Web to Phone feature in VeriShow

VeriShow 5.3 | Release notes The release introduces new features that aim to provide additional flexibility to our clients by allow calls from the website to follow the agent directly to their phone. it also introduces some other improvements detailed below. Web to Phone: Connecting your Customers from your Site to your Phone We have added a functionality that allows your customers to connect to you when you are either away from your desk or not logged […]

Feb
3
2015

How Companies Can Use Secure Cobrowsing To Meet Their Financial Goals

cobrowsing

The digital landscape and the way people are engageing online is undergoing change every single day. As customers are becoming extremely demanding of businesses, companies are looking for more engageing tools that can better help them address online customers needs. It is no longer enough to simply offer traditional call centre technologies like IVR solutions and live chat. These solutions are no longer solutions in the true sense of the word, and do not differentiate […]

Feb
3
2015

WebRTC Technology & High Quality Video Chat

WebRTC

What is Web RTC?  WebRTC stand for Web Real-Time Communication.  It is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without the need of either internal or external plugins. With WebRTC real time communication that includes high quality audio, video and text chat can take place between users by utilizing the browsers.  In other words, communications is now possible from within Chrome and Firefox  browsers without the need to install […]

Jan
29
2015

Video Chat: A Major Transition from the Telepresence Industry

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At one time, the telepresence industry was monopolized by industry bigwigs like Cisco with billion-dollar footprints across large business houses only. With the recent shift to democratization of technology, cloud-based, remote video-conferencing systems are shaping the small business-owner’s dream—and that too at a fraction of the cost of original telepresence systems. A guest post at the Forbes site reveals the story behind this technological transition.   Slow penetration into the grassroots market Another major change […]

Jan
29
2015

Content Sharing: An Underutilized Technology

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“Connecting people to people over and over again, that’s what lasts online. Folks thought it was about technology and it’s not.” Seth Godin   No matter how good the an enterprise’s content marketing strategy is, if the “delivery, distribution, and collaborative interaction tools” are inadequately used, that strategy will fail to realize any ROI from the content marketing effort. An effective content marketing strategy will ensure that the shared content is available for real-time use—leading […]

Jan
29
2015

Co-Browsing Technology: The Ultimate in Digital Shopping Experience

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Customer calls at customer-service desks get routinely un-replied, cut off, or outright ignored! Frustrated, tech-savvy customers of today are increasingly moving over to the digital platform for their customer-service needs. In the last decade, an online, web-based customer-service helpdesk was the communication platform of choice for worldwide consumers. In recent years, with an increasing trend of mobile adoption, more and more needy customers are turning to the digital customer-service desk that is available 365 days […]

Jan
14
2015

Customer Engagement for Online Sellers

Customer Engagement for Online Sellers

As eCommerce activities continue to grow, organizations need to ensure the level of customer support improves and exceeds customers’ expectations. Customer care, pre sales assistance and post sales support have become extremely important differentiators in a growing competitive landscape. Textual chat, although helpful, is less effective in guiding first time users on complex products and services. Today’s businesses are looking for the more sophisticated tools to allow them to both guide and coach customers.   […]

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